:root{
  --bg:#f5f8fc;
  --panel:#ffffff;
  --panel2:#eaf1fb;
  --text:#193350;
  --muted:#566b83;
  --accent:#19458a;
  --accent2:#2463ad;
  --danger:#ff4d6d;
  --success:#24c78e;
  --border:#d7e2ef;
}
*{box-sizing:border-box}
body{
  margin:0;
  font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;
  background:radial-gradient(circle at top right,#ffffff 0,#f5f8fc 40%);
  color:var(--text);
  min-height:100vh;
}
a{color:inherit;text-decoration:none}
.container{width:min(1100px,92%);margin:auto}
.nav{
  display:flex;align-items:center;justify-content:space-between;
  padding:22px 0;border-bottom:1px solid rgba(255,255,255,.07)
}
.brand{font-weight:800;letter-spacing:.5px;font-size:1.2rem}
.brand span{color:var(--accent2)}
.hero{padding:72px 0 44px;text-align:center}
.hero h1{font-size:clamp(2.2rem,7vw,4.8rem);margin:0 0 14px}
.hero p{color:var(--muted);font-size:1.1rem;max-width:700px;margin:0 auto 30px}
.actions{display:flex;gap:14px;justify-content:center;flex-wrap:wrap}
.btn{
  border:0;border-radius:12px;padding:14px 20px;font-weight:700;
  cursor:pointer;display:inline-flex;align-items:center;justify-content:center
}
.btn-primary{background:linear-gradient(135deg,var(--accent),var(--accent2));color:white}
.btn-secondary{background:var(--panel2);border:1px solid var(--border);color:var(--accent)}
.btn-whatsapp{background:#21a665;color:white}
.btn-whatsapp:hover{background:#178653}
.btn-danger{background:var(--danger);color:white}
.grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin:34px 0}
.card{
  background:#ffffff;border:1px solid var(--border);
  border-radius:18px;padding:22px;box-shadow:0 20px 45px rgba(0,0,0,.18)
}
.card h3{margin-top:0}
.muted{color:var(--muted)}
.form-wrap{max-width:780px;margin:40px auto}
label{display:block;font-weight:700;margin:14px 0 7px}
input,select,textarea{
  width:100%;background:#ffffff;color:var(--text);border:1px solid var(--border);
  border-radius:10px;padding:13px 14px;outline:none
}
input:focus,select:focus,textarea:focus{border-color:var(--accent2)}
textarea{min-height:140px;resize:vertical}
.row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.alert{padding:14px 16px;border-radius:10px;margin:18px 0}
.alert-success{background:rgba(36,199,142,.12);border:1px solid rgba(36,199,142,.45)}
.alert-error{background:rgba(255,77,109,.12);border:1px solid rgba(255,77,109,.45)}
.table-wrap{overflow:auto}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:13px;border-bottom:1px solid var(--border);white-space:nowrap}
.badge{display:inline-block;padding:6px 10px;border-radius:999px;background:var(--panel2);font-size:.84rem}
.topbar{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:28px 0}
.stat{font-size:2rem;font-weight:800;margin-top:6px}
.footer{padding:38px 0;color:var(--muted);text-align:center}
@media(max-width:760px){
  .grid{grid-template-columns:1fr}
  .row{grid-template-columns:1fr}
  .hero{padding-top:50px}
  .nav{align-items:flex-start;gap:14px}
}

.critical-row{background:rgba(255,77,109,.08)}
.critical-row td:first-child{border-left:4px solid var(--danger)}

.status-flow{
  display:grid;
  grid-template-columns:repeat(5,1fr);
  gap:8px;
  margin:22px 0 28px;
}
.status-step{
  position:relative;
  text-align:center;
  color:var(--muted);
  font-size:.84rem;
}
.status-step span{
  display:block;
  width:16px;
  height:16px;
  margin:0 auto 8px;
  border-radius:50%;
  background:var(--panel2);
  border:2px solid var(--border);
}
.status-step:not(:last-child)::after{
  content:"";
  position:absolute;
  top:7px;
  left:calc(50% + 10px);
  width:calc(100% - 20px);
  height:2px;
  background:var(--border);
}
.status-step.active{
  color:var(--text);
}
.status-step.active span{
  background:var(--accent2);
  border-color:var(--accent2);
}
.status-step.active:not(:last-child)::after{
  background:var(--accent2);
}
@media(max-width:760px){
  .status-flow{
    grid-template-columns:1fr;
    text-align:left;
  }
  .status-step{
    display:flex;
    align-items:center;
    gap:10px;
    text-align:left;
  }
  .status-step span{
    margin:0;
    flex:0 0 16px;
  }
  .status-step::after{
    display:none;
  }
}

.dashboard-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin:30px 0}
.stat-card{position:relative;overflow:hidden}
.stat-card::after{content:"";position:absolute;width:90px;height:90px;border-radius:50%;right:-25px;top:-25px;background:rgba(124,77,255,.12)}
.critical-stat{border-color:rgba(255,77,109,.55)}
.filter-bar{display:grid;grid-template-columns:2fr 1fr 1fr auto auto;gap:10px;margin-bottom:20px}
.priority-critica{background:rgba(255,77,109,.16);color:#aa173a;border:1px solid rgba(255,77,109,.35)}
.priority-alta{background:rgba(255,164,66,.14);color:#8b4900;border:1px solid rgba(255,164,66,.32)}
.priority-media{background:rgba(38,184,255,.13);color:#19458a;border:1px solid rgba(38,184,255,.30)}
.priority-baixa{background:rgba(36,199,142,.12);color:#146347;border:1px solid rgba(36,199,142,.30)}
@media(max-width:980px){.dashboard-grid{grid-template-columns:repeat(2,1fr)}.filter-bar{grid-template-columns:1fr 1fr}}
@media(max-width:620px){.dashboard-grid{grid-template-columns:1fr}.filter-bar{grid-template-columns:1fr}}
.secret-display{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px;border:1px solid var(--border);background:var(--panel2);border-radius:8px;margin:10px 0}
.secret-display code{overflow-wrap:anywhere;color:var(--text);font-size:1rem}

.client-home-heading{
  display:flex;
  align-items:flex-end;
  justify-content:space-between;
  gap:20px;
  margin:46px 0 30px;
}
.client-home-heading h1{margin:4px 0;font-size:2rem}
.client-home-heading p{margin:0}
.client-action-grid{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:18px;
  margin-bottom:44px;
}
.client-action{
  min-height:168px;
  display:grid;
  grid-template-columns:54px 1fr 20px;
  align-items:center;
  gap:16px;
  padding:24px;
  background:#ffffff;
  border:1px solid var(--border);
  border-radius:8px;
  transition:border-color .18s ease,transform .18s ease,background .18s ease;
}
.client-action:hover,.client-action:focus-visible{
  border-color:var(--accent2);
  background:var(--panel2);
  transform:translateY(-2px);
  outline:none;
}
.client-action-icon{
  width:52px;
  height:52px;
  display:grid;
  place-items:center;
  border:1px solid rgba(38,184,255,.55);
  color:var(--accent2);
  font-size:2rem;
  font-weight:700;
}
.client-action-icon-list{font-size:2.25rem;line-height:1}
.client-action strong{display:block;font-size:1.15rem;margin-bottom:8px}
.client-action small{display:block;color:var(--muted);font-size:.94rem;line-height:1.45}
.client-action-arrow{color:var(--muted);font-size:2rem;text-align:right}
.help-layout{
  display:grid;
  grid-template-columns:minmax(0,2fr) minmax(240px,1fr);
  gap:18px;
  margin-bottom:40px;
}
.help-main,.help-contact{
  background:#ffffff;
  border:1px solid var(--border);
  border-radius:8px;
  padding:28px;
}
.help-main{display:grid;grid-template-columns:64px 1fr;gap:20px}
.help-main h2{margin:0 0 10px}
.help-symbol{
  width:60px;
  height:60px;
  display:grid;
  place-items:center;
  border:1px solid var(--accent2);
  color:var(--accent2);
  font-size:2rem;
  font-weight:800;
}
.help-actions{justify-content:flex-start;margin-top:22px}
.help-contact{display:flex;flex-direction:column;justify-content:center}
.help-contact strong{font-size:1.45rem;margin:8px 0}
.privacy-check{display:flex;align-items:flex-start;gap:10px;font-weight:500;line-height:1.45}
.privacy-check input{width:auto;margin-top:4px}
.privacy-check a,.legal-document a,.footer-links a{color:var(--accent2);text-decoration:underline}
.legal-document{max-width:900px;margin:40px auto;line-height:1.65}
.legal-document header{margin-bottom:32px}
.legal-document h1{font-size:2.35rem;margin:12px 0 0}
.legal-document h2{font-size:1.25rem;margin:30px 0 8px}
.legal-document li{margin:7px 0}
.legal-note{margin-top:34px;padding:16px;border-left:3px solid var(--accent2);background:var(--panel)}
.footer-links{display:flex;justify-content:center;gap:18px;flex-wrap:wrap;margin-top:12px;font-size:.9rem}
.privacy-request-item{display:grid;grid-template-columns:2fr 180px 2fr auto;gap:12px;align-items:start;padding:18px 0;border-bottom:1px solid var(--border)}
.privacy-request-item textarea{min-height:100px}
@media(max-width:980px){.privacy-request-item{grid-template-columns:1fr}}
@media(max-width:900px){
  .client-action-grid{grid-template-columns:1fr}
  .client-action{min-height:124px}
  .help-layout{grid-template-columns:1fr}
}
@media(max-width:620px){
  .client-home-heading{align-items:flex-start;flex-direction:column}
  .client-action{grid-template-columns:48px 1fr 16px;padding:18px}
  .client-action-icon{width:46px;height:46px}
  .help-main{grid-template-columns:1fr}
  .nav .actions{justify-content:flex-end}
}

/* Area tecnica */
.admin-body{background:#f5f8fc}
.admin-shell{--sidebar-width:260px;min-height:100vh}
.admin-sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar-width);display:flex;flex-direction:column;background:#ffffff;border-right:1px solid var(--border);z-index:50;transition:width .2s ease,transform .2s ease}
.admin-sidebar-head{height:78px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:0 18px;border-bottom:1px solid var(--border)}
.admin-brand{white-space:nowrap}.brand-short{display:none;color:var(--accent2)}
.sidebar-toggle,.mobile-menu-toggle{width:42px;height:42px;padding:0;display:grid;place-content:center;gap:5px;background:transparent;border:1px solid var(--border);border-radius:8px;cursor:pointer}
.sidebar-toggle span,.mobile-menu-toggle span{display:block;width:18px;height:2px;background:var(--text);border-radius:2px}
.sidebar-nav{flex:1;padding:16px 12px;overflow:visible}
.sidebar-link{min-height:48px;width:100%;display:flex;align-items:center;gap:13px;padding:10px 12px;color:var(--muted);background:transparent;border:0;border-radius:7px;font:inherit;font-weight:700;text-align:left;cursor:pointer;white-space:nowrap}
.sidebar-link:hover,.sidebar-link:focus-visible,.sidebar-link.active,.sidebar-group.active>.sidebar-link{background:var(--panel2);color:var(--text);outline:none}
.sidebar-icon{width:24px;min-width:24px;text-align:center;color:var(--accent2);font-size:1.25rem}
.sidebar-chevron{margin-left:auto;font-size:1.5rem;transition:transform .18s ease}.sidebar-group.open .sidebar-chevron{transform:rotate(90deg)}
.sidebar-submenu{display:none;margin:3px 0 8px 49px;border-left:1px solid var(--border);padding:3px 0 3px 12px;min-width:190px}
.sidebar-group.open .sidebar-submenu,.sidebar-group:hover .sidebar-submenu,.sidebar-group:focus-within .sidebar-submenu{display:grid}
.sidebar-submenu a{padding:10px 11px;border-radius:6px;color:var(--muted);font-weight:650;font-size:.91rem}
.sidebar-submenu a:hover,.sidebar-submenu a:focus-visible{background:var(--panel2);color:var(--text);outline:none}
.sidebar-footer{padding:12px;border-top:1px solid var(--border)}
.admin-main{min-height:100vh;margin-left:var(--sidebar-width);transition:margin-left .2s ease}
.admin-content{width:min(1180px,calc(100% - 48px));margin:0 auto;padding:18px 0 0}
.admin-mobilebar{display:none}.admin-mobilebar span{color:var(--accent2)}
.sidebar-backdrop{display:none}
.admin-content>.footer{margin-top:25px}
.sidebar-collapsed{--sidebar-width:76px}
.sidebar-collapsed .admin-sidebar-head{padding:0 16px;justify-content:center}.sidebar-collapsed .admin-brand{display:none}
.sidebar-collapsed .sidebar-link{justify-content:center;padding-inline:10px}.sidebar-collapsed .sidebar-label,.sidebar-collapsed .sidebar-chevron{display:none}
.sidebar-collapsed .sidebar-submenu{position:absolute;left:65px;margin:-48px 0 0;padding:8px;min-width:220px;background:#ffffff;border:1px solid var(--border);border-radius:7px;box-shadow:0 15px 35px rgba(0,0,0,.35)}
.sidebar-collapsed .sidebar-group{position:relative}
.company-selector-card{max-width:680px}.empty-state{text-align:center;padding:24px}
.device-ip-link,.device-web-access{display:inline-flex;align-items:center;gap:7px;color:var(--accent2);font-weight:700;text-decoration:underline;text-underline-offset:3px}
.device-ip-link:hover,.device-web-access:hover{color:#8bddff}
.device-web-access{margin-top:9px;font-size:.9rem}
.save-choice-backdrop{position:fixed;inset:0;z-index:100;display:grid;place-items:center;padding:20px;background:rgba(3,7,13,.78);backdrop-filter:blur(4px)}
.save-choice-modal{width:min(500px,100%);padding:30px;background:var(--panel);border:1px solid var(--border);border-radius:8px;box-shadow:0 30px 80px rgba(0,0,0,.5);text-align:center}
.save-choice-modal h2{margin:12px 0 8px}.save-choice-modal p{margin:0 0 24px;color:var(--muted);line-height:1.5}
.save-choice-success{width:48px;height:48px;display:grid;place-items:center;margin:auto;border-radius:50%;background:rgba(36,199,142,.15);border:1px solid rgba(36,199,142,.5);color:var(--success);font-size:1.45rem;font-weight:800}
.save-choice-actions{display:grid;grid-template-columns:1fr 1fr;gap:12px}.save-choice-actions .btn{min-height:52px;padding:12px 15px}
.save-decision-page{min-height:calc(100vh - 150px);display:grid;place-items:center;padding:34px 0}.save-decision-card{width:min(560px,100%);padding:38px;text-align:center;border-radius:8px}.save-decision-card h1{margin:14px 0 8px}.save-decision-card h2{margin:28px 0 18px;font-size:1.25rem}.save-decision-card p{color:var(--muted);line-height:1.55}
@media(max-width:560px){.save-choice-modal{padding:24px 18px}.save-choice-actions{grid-template-columns:1fr}}
.report-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin:28px 0}.report-heading h1{margin:4px 0}.report-eyebrow{color:var(--accent2);font-size:.82rem;font-weight:800;text-transform:uppercase}.report-filters{display:grid;grid-template-columns:1.25fr 1.1fr 1fr 1fr 1fr auto;gap:12px;align-items:end}.report-filters label{font-size:.86rem;margin-top:0}.report-filters .btn{min-height:46px}.report-kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin:20px 0}.report-kpi{min-height:132px;padding:19px;background:var(--panel);border:1px solid var(--border);border-radius:8px}.report-kpi span,.report-kpi small{display:block;color:var(--muted)}.report-kpi strong{display:block;margin:9px 0;font-size:1.8rem}.report-kpi-sla{border-color:rgba(36,199,142,.48)}.report-chart-card{border-radius:8px}.report-chart-card h2{margin:0 0 5px;font-size:1.15rem}.report-section-title{display:flex;justify-content:space-between;margin-bottom:18px}.timeline-chart{height:260px;min-width:max(680px,calc(var(--timeline-columns) * 34px));display:grid;grid-template-columns:repeat(var(--timeline-columns),minmax(24px,1fr));align-items:end;gap:7px;padding:25px 5px 0;border-bottom:1px solid var(--border);overflow:hidden}.report-chart-card:has(.timeline-chart){overflow-x:auto}.timeline-column{height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:5px}.timeline-value{height:18px;font-size:.73rem;font-weight:800}.timeline-bar{width:min(25px,75%);min-height:3px;background:linear-gradient(180deg,var(--accent2),var(--accent));border-radius:4px 4px 0 0}.timeline-column small{height:32px;color:var(--muted);font-size:.68rem;white-space:nowrap;writing-mode:vertical-rl}.report-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:18px 0}.horizontal-chart{display:grid;gap:16px;margin-top:22px}.chart-row>div:first-child{display:flex;justify-content:space-between;gap:12px;margin-bottom:7px;font-size:.9rem}.chart-track{height:9px;background:#eaf1fb;border-radius:5px;overflow:hidden}.chart-track span{display:block;height:100%;background:linear-gradient(90deg,var(--accent),var(--accent2));border-radius:5px}.chart-track-green span{background:linear-gradient(90deg,#24c78e,#2463ad)}.chart-track-company span{background:linear-gradient(90deg,#ff9f43,#19458a)}.company-chart{max-width:900px}
@media(max-width:1100px){.report-filters{grid-template-columns:repeat(3,1fr)}.report-kpis{grid-template-columns:repeat(3,1fr)}}
@media(max-width:760px){.report-heading{align-items:flex-start;flex-direction:column}.report-filters{grid-template-columns:1fr}.report-kpis,.report-grid{grid-template-columns:1fr}.report-kpi{min-height:110px}}
@media print{body{background:#fff!important;color:#111!important}.admin-sidebar,.admin-mobilebar,.sidebar-backdrop,.print-report,.report-filters,.footer{display:none!important}.admin-main{margin:0!important}.admin-content{width:100%!important;padding:0!important}.card,.report-kpi{background:#fff!important;color:#111!important;box-shadow:none!important;border-color:#bbb!important;break-inside:avoid}.muted,.report-kpi span,.report-kpi small{color:#555!important}.report-grid{grid-template-columns:1fr 1fr}.chart-track{border:1px solid #bbb}.timeline-chart{min-width:0}.timeline-column small{color:#444!important}}
@media(max-width:820px){
  .admin-shell{--sidebar-width:260px}.admin-sidebar{transform:translateX(-100%);box-shadow:20px 0 50px rgba(0,0,0,.4)}
  .admin-main{margin-left:0}.admin-content{width:min(100% - 28px,1180px);padding-top:8px}
  .admin-mobilebar{height:64px;display:flex;align-items:center;gap:14px;border-bottom:1px solid var(--border)}
  .admin-mobilebar strong{font-size:1.1rem}.mobile-menu-toggle{border:0}
  .sidebar-mobile-open .admin-sidebar{transform:translateX(0)}
  .sidebar-mobile-open .sidebar-backdrop{display:block;position:fixed;inset:0;background:rgba(0,0,0,.62);border:0;z-index:40}
  .sidebar-collapsed .admin-sidebar{width:260px}.sidebar-collapsed .admin-brand{display:block}.sidebar-collapsed .admin-sidebar-head{padding:0 18px;justify-content:space-between}
  .sidebar-collapsed .sidebar-link{justify-content:flex-start;padding:10px 12px}.sidebar-collapsed .sidebar-label,.sidebar-collapsed .sidebar-chevron{display:inline}
  .sidebar-collapsed .sidebar-submenu{position:static;margin:3px 0 8px 49px;padding:3px 0 3px 12px;min-width:0;background:transparent;border:0;border-left:1px solid var(--border);border-radius:0;box-shadow:none}
}

/* Dashboard da fila de atendimento */
.work-dashboard-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin:28px 0}.work-dashboard-heading h1{margin:5px 0;font-size:2rem}.work-dashboard-heading p{margin:0}.work-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:22px 0}.work-kpi{min-height:125px;padding:20px;background:var(--panel);border:1px solid var(--border);border-radius:8px}.work-kpi span,.work-kpi small{display:block;color:var(--muted)}.work-kpi strong{display:block;margin:8px 0;font-size:2rem}.work-kpi-danger{border-color:rgba(255,77,109,.6);background:rgba(255,77,109,.06)}.work-overview-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(300px,1fr);gap:16px;margin-bottom:16px}.work-chart-card,.work-status-card,.active-ticket-card{border-radius:8px}.work-card-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:18px}.work-card-heading h2{margin:0 0 5px;font-size:1.15rem}.work-card-heading p{margin:0}.work-card-heading>strong{font-size:1.65rem}.work-card-heading>strong small{display:block;color:var(--muted);font-size:.7rem;font-weight:500}.completed-bars{height:190px;display:grid;grid-template-columns:repeat(6,1fr);align-items:end;gap:12px;margin-top:22px;border-bottom:1px solid var(--border)}.completed-bar-column{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:6px}.completed-bar-column>span{font-size:.8rem;font-weight:800}.completed-bar{width:min(42px,70%);min-height:5px;background:linear-gradient(180deg,var(--accent2),var(--accent));border-radius:5px 5px 0 0}.completed-bar-column small{height:23px;color:var(--muted);font-size:.72rem}.work-status-list{display:grid;gap:14px;margin-top:22px}.work-status-list>div{display:grid;grid-template-columns:1fr auto;gap:5px 12px;font-size:.88rem}.work-status-track{grid-column:1/-1;height:7px;background:#eaf1fb;border-radius:4px;overflow:hidden}.work-status-track i{display:block;height:100%;background:linear-gradient(90deg,var(--accent),var(--accent2));border-radius:4px}.active-list-heading{align-items:center}.active-ticket-filters{display:grid;grid-template-columns:minmax(220px,1.5fr) repeat(3,minmax(150px,1fr)) auto auto;gap:9px;margin:22px 0;padding:15px;background:#193350;border:1px solid var(--border);border-radius:8px}.active-ticket-list{display:grid}.active-ticket-item{display:grid;grid-template-columns:minmax(145px,.9fr) minmax(250px,1.6fr) minmax(145px,.9fr) minmax(120px,.7fr) auto;align-items:center;gap:18px;padding:18px 12px;border-top:1px solid var(--border)}.active-ticket-item:first-child{border-top:0}.active-ticket-item:hover{background:rgba(38,184,255,.035)}.active-ticket-item.ticket-overdue{border-left:3px solid var(--danger);padding-left:14px}.active-ticket-item.ticket-urgent:not(.ticket-overdue){border-left:3px solid #ff9f43;padding-left:14px}.ticket-company strong,.ticket-company span,.ticket-time span,.ticket-time small{display:block}.ticket-company strong{font-size:1rem}.ticket-company span,.ticket-time span{margin-top:4px;color:var(--muted);font-size:.78rem}.ticket-protocol{color:var(--accent2);font-size:.75rem;font-weight:800}.ticket-main h3{margin:4px 0;font-size:1rem}.ticket-main p{margin:0;color:var(--muted);font-size:.82rem}.ticket-indicators{display:flex;align-items:flex-start;gap:7px;flex-wrap:wrap}.ticket-time strong{display:block;margin:3px 0;font-size:.9rem}.ticket-time small{color:var(--muted)}.ticket-time .sla-overdue{color:#aa173a;font-weight:800}.ticket-attend{min-width:92px}.active-ticket-empty{text-align:center;padding:50px 20px}.active-ticket-empty p{margin-bottom:0}
@media(max-width:1150px){.active-ticket-filters{grid-template-columns:repeat(3,1fr)}.active-ticket-item{grid-template-columns:1fr 1.6fr 1fr auto}.ticket-time{display:none}}
@media(max-width:850px){.work-dashboard-heading{align-items:flex-start;flex-direction:column}.work-kpis{grid-template-columns:repeat(2,1fr)}.work-overview-grid{grid-template-columns:1fr}.active-ticket-item{grid-template-columns:1fr auto}.ticket-company{grid-column:1}.ticket-main{grid-column:1}.ticket-indicators{grid-column:1}.ticket-attend{grid-column:2;grid-row:1/4;height:100%}.active-ticket-filters{grid-template-columns:1fr 1fr}}
@media(max-width:560px){.work-kpis{grid-template-columns:1fr 1fr}.work-kpi{min-height:105px;padding:16px}.work-kpi strong{font-size:1.65rem}.active-ticket-filters{grid-template-columns:1fr}.active-list-heading{align-items:flex-start;flex-direction:column}.active-ticket-item{grid-template-columns:1fr}.ticket-attend{grid-column:1;grid-row:auto;height:auto}.completed-bars{gap:5px}.completed-bar-column small{font-size:.62rem}}

/* Logo fornecida pela Orbenk: proporções e arquivo original preservados. */
.brand{display:inline-flex;flex-direction:column;align-items:flex-start;gap:4px;flex-shrink:0}
.orbenk-logo{display:block;width:184px;max-width:100%;height:auto;border-radius:4px}
.brand .brand-caption{font-size:.8rem;line-height:1.2;color:var(--muted);letter-spacing:.08em}
.admin-brand .orbenk-logo{width:152px}
.admin-sidebar-head .admin-brand{min-width:0;flex-shrink:1}
.admin-mobilebar .orbenk-logo{width:120px}
.admin-mobilebar .brand-caption{display:none}
@media(max-width:600px){.nav .orbenk-logo{width:152px}}
/* Orbenk: branco e azul; trilho de ícones e painel deslizante. */
body,.admin-body{background:#f5f8fc;color:var(--text)}
h1,h2,h3{color:#19458a}.card{box-shadow:0 8px 24px rgba(25,69,138,.06)}
.btn-primary{background:#19458a}.btn-primary:hover{background:#103567}
.btn-secondary{color:#19458a}.nav{border-color:var(--border)}
input,select,textarea{color:var(--text);background:white}
:focus-visible{outline:3px solid #2463ad!important;outline-offset:3px}
.priority-critica{color:#a51735}.priority-alta{color:#844000}.priority-media{color:#19458a}.priority-baixa{color:#146347}
.admin-main{margin-left:76px}.admin-sidebar{left:76px;width:274px;transform:translateX(-130%);visibility:hidden;transition:transform .22s ease,visibility .22s;background:white;box-shadow:8px 0 24px #19458a14}
.admin-sidebar-head{flex-shrink:0}.sidebar-nav{overflow-y:auto;overflow-x:hidden}.sidebar-footer{flex-shrink:0}
.menu-open .admin-sidebar{transform:translateX(0);visibility:visible}
.menu-open .sidebar-backdrop{display:block;position:fixed;inset:0 0 0 76px;border:0;background:#19335033;z-index:40}
.orbenk-rail{position:fixed;inset:0 auto 0 0;width:76px;display:flex;flex-direction:column;background:white;border-right:1px solid var(--border);z-index:60;box-shadow:2px 0 15px #19458a0d;overflow-y:auto}
.rail-item{width:76px;min-height:70px;display:grid;place-items:center;border:0;border-bottom:1px solid var(--border);border-radius:0;background:white;color:#19458a;cursor:pointer;flex-shrink:0}
.rail-item svg{width:24px;height:24px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.rail-item:hover,.rail-item.active,.rail-menu{background:#19458a;color:white}
.sidebar-link:hover,.sidebar-link.active{background:#eaf1fb;color:#19458a}
.admin-mobilebar{display:flex;padding:12px 24px;height:82px;background:white;border-bottom:1px solid var(--border)}
.admin-mobilebar .mobile-menu-toggle{display:none}
.sidebar-toggle{background:#eaf1fb}.admin-sidebar-head .brand-caption{font-size:.8rem}
@media(max-width:820px){
 .admin-main{margin-left:0;padding-bottom:84px}.admin-content{width:calc(100% - 28px)}
 .orbenk-rail{inset:auto 0 0;width:100%;height:72px;flex-direction:row;justify-content:space-around;padding-bottom:env(safe-area-inset-bottom);overflow-y:hidden;overflow-x:auto}
 .rail-item{width:auto;flex:1;min-width:48px;min-height:64px;border-bottom:0}
 .admin-sidebar{inset:auto 0 72px;width:100%;max-height:calc(100dvh - 90px);transform:translateY(110%);border-radius:16px 16px 0 0}
 .menu-open .admin-sidebar{transform:translateY(0)}
 .menu-open .sidebar-backdrop{inset:0 0 72px}.admin-mobilebar{padding:10px 16px}
 .nav{flex-wrap:wrap}.nav .actions{width:100%;justify-content:flex-start}.topbar{flex-wrap:wrap}
}
@media(prefers-reduced-motion:reduce){.admin-sidebar,.admin-main{transition:none}}
@media print{.orbenk-rail{display:none}.admin-main{margin:0;padding:0}}

/* Interações do menu e dos cartões de navegação. */
.orbenk-rail{padding:12px 8px;gap:8px;background:#fff;border-right:1px solid #e1e9f4;box-shadow:3px 0 24px #19458a08}
.rail-item{width:58px;min-height:56px;border:0;border-radius:17px;background:transparent;transition:background .2s,color .2s,transform .2s,box-shadow .2s}
.rail-menu{background:#19458a;color:white;margin-bottom:8px;box-shadow:0 5px 12px #19458a22}
.rail-item.active{background:#e7effb;color:#19458a;box-shadow:inset 3px 0 #2463ad}
.rail-item svg{transition:transform .2s}
.rail-item:active{transform:scale(.94)}
.sidebar-link{transition:background .2s,color .2s,transform .2s;border-radius:12px}
.admin-content>.grid>a.card{position:relative;display:block;padding:26px 54px 26px 26px;border-radius:20px;border:1px solid #d7e2ef;box-shadow:0 4px 16px #19458a04;transition:transform .22s ease,box-shadow .22s ease,border-color .22s ease,background .22s ease}
.admin-content>.grid>a.card::after{content:'→';position:absolute;right:22px;top:28px;display:grid;place-items:center;width:30px;height:30px;border-radius:50%;background:#edf3fc;color:#19458a;font-size:22px;transition:transform .22s,background .22s,color .22s}
.admin-content>.grid>a.card h2{margin-top:0;font-size:1.3rem;transition:color .22s}
.admin-content>.grid>a.card p{margin-bottom:0;line-height:1.6}
.admin-content>.grid>a.card:focus-visible{transform:translateY(-4px);border-color:#2463ad;box-shadow:0 12px 26px #19458a16;background:#fafdff}
.admin-content>.grid>a.card:active{transform:translateY(-1px) scale(.99);background:#eaf1fb}
@media(hover:hover){
 .rail-item:hover{background:#19458a;color:white;transform:translateY(-2px);box-shadow:0 6px 14px #19458a24}
 .rail-item:hover svg{transform:scale(1.09)}
 .sidebar-link:hover{transform:translateX(3px)}
 .admin-content>.grid>a.card:hover{transform:translateY(-5px);border-color:#739ace;box-shadow:0 14px 30px #19458a18;background:#fafdff}
 .admin-content>.grid>a.card:hover::after{transform:translateX(4px);background:#19458a;color:white}
}
@media(max-width:820px){
 .orbenk-rail{padding:8px 10px calc(8px + env(safe-area-inset-bottom));gap:7px;height:auto;min-height:72px;align-items:center}
 .rail-item{min-height:52px;width:auto;min-width:42px;max-width:64px;border-radius:16px}
 .rail-menu{margin-bottom:0}.admin-main{padding-bottom:calc(88px + env(safe-area-inset-bottom))}
 .admin-sidebar{bottom:calc(72px + env(safe-area-inset-bottom))}
 .admin-content>.grid>a.card{padding:22px 52px 22px 22px}
}
@media(prefers-reduced-motion:reduce){
 .rail-item,.rail-item svg,.sidebar-link,.admin-content>.grid>a.card,.admin-content>.grid>a.card::after{transition:none!important;transform:none!important}
}